Shipping & Returns

We use Royal Mail and Parcel Force for the shipment that is why we are unable to add any further
instructions for their drivers. This means, we expect you to be at home to receive your parcel. All
parcels will be despatched through trackable service where a customer has selected trackable
delivery option and we always send you parcel tracking number in email. We cannot send bigger
boxes through Royal Mail because of the service specifications and the parcels are always posted to
the delivery address provided by you.
As soon as you receive the parcel, please make sure that it is not opened or damaged, in case if you
find any such thing, immediately tell the postman/driver and also inform us. The invoice paper is
always included in the parcel. In case if you are not home, the delivery person may leave a contact
card for you. This means, you should visit the nearest Post Office or Depot to collect your parcel.
Please bring a poof of ID and your tracking number to collect your parcel and make sure that the
parcel is not opened, leaked or damaged. If you do not receive your parcel between 14 to 21 days,
please let us know immediately so that we can find it for you. We cannot do anything before 14
days and this is because of the policies defined by the shippers. In such situations, we always need a
written email from you stating that you could not receive your parcel. In such situations, the
shippers may take time of another 4 weeks before they can get back to us with the investigation
report. We have to wait for this time frame as per their terms and conditions; there is absolutely no
way to make this procedure quicker or earlier. As soon as we receive the feedback from the
shippers, we immediately resend you new items or else you can advice us to make a refund for you.
In some cases, this might happen because of a spelling mistake while typing in your delivery
address so please make sure that you provide us a right delivery address. The delivery estimated
time is 2 to 4 working days for the normal post and the next working day for the next day delivery.
This time is treated only when you place your orders before 3:00pm. Any orders you place after
3:00pm will be processed next morning. The delivery time does not include any public holidays or
weekends. For overseas orders, you may have to pay a custom duty; this depends upon the law ofyour country. Please note that we cannot be held responsible for items delayed in the postal system
as this is beyond our control.
You can return any items within 7 working days from the date you received them. In case of any
returns, always make sure that the returned items are unopened and unused, please make sure they
are packed and you have included the original invoice while returning them as we do not accept any
returns without the original invoice or if they are used or opened. Used items cannot be accepted
because of hygienic reasons. You can write down a small note on the invoice paper to tell us the
reason why you are sending the items back and what products do you want as a replacement.
Our returning address is: ROTARY WHOLESALE LTD, Returns Department, 17A
Norwich Street, Fakenham Norfolk, NR21 9AF, United Kingdom.